These terms cover the use of locksmith-connections.com and the dispatch service reached through it, operated by Locksmith Connections ("we", "us"). Using the site or calling one of our numbers means you accept them.
Locksmith Connections is a dispatch service. We take your call and connect you with an independent locksmith working in your area. We do not carry out locksmith work ourselves, and the locksmith who attends is an independent contractor, not our employee. The dispatch disclaimer sets this out in full and forms part of these terms.
The contract for the work is between you and the independent locksmith who does it. They set the price, they carry out the work, and they are responsible for it. Agree the price with them before the work begins.
The prices shown are typical ranges for that kind of job across the country. They are not quotes, they are not offers, and they are not binding on the locksmith who attends. What a particular job costs depends on the work, and is decided by the locksmith after seeing it.
The text, images and layout of this site belong to Locksmith Connections or its licensors. You may read and print pages for your own use. You may not republish, resell, copy or scrape the site, or present its content as your own.
You may not attempt to interfere with the site, gain access to any part of it that is not public, or use it to send anything unlawful.
Where this site links elsewhere, we are not responsible for what is on the other site.
We text customers about their own jobs. If you give a dispatcher your mobile number, we may send you text messages about that job — confirming it, telling you the locksmith is on the way, or following up afterwards to check the work was done properly. Your consent to receive text messages is not a condition of any purchase.
Calls to and from our dispatch numbers are recorded for quality and training purposes. Recordings are held on our telephone system and are not published.
The site is provided as it is. We do not warrant that it will always be available or that everything on it is free of error. We do not guarantee that a locksmith will be available for a particular job at a particular time.
To the extent the law allows, Locksmith Connections is not liable for loss arising from the work carried out by an independent locksmith, from a delay in dispatching one, or from your use of this site. Nothing here limits liability that cannot be limited by law.
If a claim is made against us because of how you used this site, because you broke these terms, or because you broke the law, you agree to cover our costs in dealing with it, including legal fees. We will tell you about any such claim, and we may choose to handle our own defense.
To the extent the law allows, the most Locksmith Connections can owe you in total, for anything arising out of these terms or your use of this site, is fifty US dollars. Having more than one claim does not raise that figure. This does not limit anything that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
Call the number you originally called. We keep a record of which locksmith attended which job and will put you back in contact with them, and will help where we can.
Read this section. It changes how a dispute between us is decided, and it gives up your right to a jury trial and to take part in a class action.
Talk to us first. Before either of us starts arbitration, that side must write to the other describing the dispute and what it wants. Write to us at the address at the top of this page. If it is not resolved within thirty days, either of us may begin arbitration.
Then arbitration, one person at a time. Any dispute that cannot be settled between us or in small claims court is decided by binding arbitration before a single neutral arbitrator, run by the American Arbitration Association under its Consumer Arbitration Rules, in English. Claims under $10,000 may be decided on paper or by telephone rather than in person. Any hearing is held within 100 miles of where you live. Each side pays its own costs and half the arbitrator's fees. The arbitrator's decision is final and can be entered as a judgment in any court.
No class actions. Claims must be brought individually. Neither of us may bring a claim as a class action, and claims by different customers cannot be joined together or heard as one.
What is not covered. Either of us may still bring an individual claim in small claims court, and either of us may ask a court for an urgent order to hold the position while arbitration proceeds. Claims about defamation, computer misuse, or infringement of a patent, copyright, trademark or trade secret are not covered by this section.
If any part of this section is found unenforceable, the rest of it still applies. This section continues to apply after you stop using the site.
We may suspend or end your access to this site at any time, including if you use it in breach of these terms. The sections on your responsibility to us, on the limit of liability, and on arbitration continue to apply afterwards.
We may communicate with you electronically, and you agree that notices, disclosures and agreements we send you electronically meet any legal requirement that they be in writing.
These terms are governed by the law of the State of Maryland, and the courts of Maryland have exclusive jurisdiction, except where a dispute goes to arbitration under the section above.
If these terms change, the date at the top changes with them.
Locksmith Connections, 38350 Barbara Ct, Mechanicsville, MD 20659.
